?What time is pickup and where is the drop-off?
Pickup starts at 4:00 AM, at the point we agree on within a 4 km radius of the Ángel de la Independencia (your hotel or Airbnb). The return is exclusively to the Ángel de la Independencia — we do not drop off at hotels. If the Ángel is closed due to a march or traffic, the alternate drop-off point is the Monumento a la Revolución.
?Is it safe? What if I’m afraid of heights?
We fly with pilots holding a current commercial licence from AFAC, the Mexican aviation authority. The basket is stable and the climb is gradual, so there is no falling sensation. If the wind makes it unsafe to fly, the flight is rescheduled at no cost.
?What happens if the weather doesn’t allow us to fly?
If the weather does not allow a safe flight, it is cancelled and rescheduled for the date you choose — you have 3 months to use it.
?Can kids / pregnant women / older adults fly?
From age 4 or 1.10 m tall, and every minor flies accompanied by an adult — carrying a child during the flight is not allowed. Minors pay the full rate because they take a complete spot in the basket. Cannot fly: pregnant guests, anyone who drank alcohol in the previous 12 hours, and people with blood pressure problems, heart or respiratory conditions, recent surgery, or spine or knee problems. Maximum weight per passenger: 99 kg.
?How long is the flight?
The flight itself is 45 to 60 minutes. Add the briefing and inflation before liftoff and the toast on landing; if your package includes breakfast or transport from Mexico City, the morning runs longer accordingly.
?Can I choose the pilot or balloon?
Not directly — we assign by availability. If you have a preference or a special occasion, let us know when booking and we’ll do our best.