?How do I build my package?
Pick the date and the passengers, then tick the extras you want on the booking screen: buffet breakfast (+$150 per person), birthday in the balloon (+$50 per person) and round-trip transport from Mexico City (+$650 per person). The total updates on screen as you tick them, before you pay anything.
?Does it cost more than a fixed package?
No: the extras cost exactly the same as inside the packages. Base flight plus breakfast is $2,450, which is what the Shared Flight with Breakfast costs; add transport and it’s $3,100, the same as the Complete Shared Flight.
?Is it safe? What if I’m afraid of heights?
We fly with pilots holding a current commercial licence from AFAC, the Mexican aviation authority. The basket is stable and the climb is gradual, so there is no falling sensation. If the wind makes it unsafe to fly, the flight is rescheduled at no cost.
?What happens if the weather doesn’t allow us to fly?
If the weather does not allow a safe flight, it is cancelled and rescheduled for the date you choose — you have 3 months to use it.
?Can kids / pregnant women / older adults fly?
From age 4 or 1.10 m tall, and every minor flies accompanied by an adult — carrying a child during the flight is not allowed. Minors pay the full rate because they take a complete spot in the basket. Cannot fly: pregnant guests, anyone who drank alcohol in the previous 12 hours, and people with blood pressure problems, heart or respiratory conditions, recent surgery, or spine or knee problems. Maximum weight per passenger: 99 kg.
?How long is the flight?
The flight itself is 45 to 60 minutes. Add the briefing and inflation before liftoff and the toast on landing; if your package includes breakfast or transport from Mexico City, the morning runs longer accordingly.
?Can I choose the pilot or balloon?
Not directly — we assign by availability. If you have a preference or a special occasion, let us know when booking and we’ll do our best.